Info Consumers

THE OFFICE DE LA PROTECTION DU CONSOMMATEUR: INFORMATION REQUEST

To obtain information or lodge a complaint involving a merchant, please visit the website. The Office de la protection du consommateur is an agency created to help consumers protect and defend themselves in case they experience problems.

The Office de la protection du consommateur is not a court and, as such, cannot impose a settlement to a consumer's problem on a merchant.

Most consumer inquiries about vehicles, housing and furniture. One-third of the problems reported are settled when a consumer sends a merchant the OPC's complaint form. In other cases, mediation is successful: in more than 66%, settlement is in the consumer's favour. Mediation is based on the merchant's and consumer's desire to reach an agreement without taking the matter to court. The consumer protection officer's role is to reconcile the viewpoints. Combined use of the complaint form and recourse to mediation results in three out of four people receiving compensation.

To obtain a complaint form, you must contact the Office de la protection du consommateur at 1 888 OPC-ALLO (1 888 672-2556). A consumer protection officer will help you assess the eligibility of your complaint under the four laws administered by the administered by the Office de la protection du consommateur.

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